Know
See who your interpreter is.
Use Stough Connect to see who will interpret for your appointment.
For Deaf Consumers
Your preferences are part of the process.
A company may pay for the interpreter, but you are the person using the service. You should have a voice in who interprets and what works for you.
What to expect
More information. Honest expectations.
You should know who your interpreter is and have a clear way to tell us what works for you.
We will try to use your preferred interpreter when possible. We cannot promise that person will always be available. The needs of the appointment also matter. If we cannot meet a preference, we will tell you.
Choose
Tell us what works for you.
Tell us how you like to communicate and name interpreters you would like to work with again.
Respond
Tell us about the appointment.
Your feedback can improve the next match.
Stough Connect
One place to see and share information.
Stough Connect gives you one place to see who your interpreter is, tell us what works for you, name preferred interpreters, and give feedback. SIA staff review this information and make the final match.
01
See who will interpret for your appointment.
02
Tell us what works for you.
03
Name interpreters you would like to work with again.
04
Give feedback after the appointment.
Next step
Already have an appointment with SIA?
Use Stough Connect to see your appointment details, tell us what works for you, and give feedback.