01
A good match
We do not choose the first person who is free. We look at the appointment, your needs and preferences, and the interpreter’s experience.
Why SIA
Built differently from the beginning.
SIA grew from firsthand experience with both interpreting and agency operations. Over time, Ashley saw how decisions about matching, preparation, communication, and follow-through could either support an assignment or create unnecessary barriers. SIA was built to make those decisions more intentionally.
The difference
More than promises.
Words like “professional,” “reliable,” and “quality” matter only when you can see what an agency does.
You can see the difference in how SIA learns about requests, matches interpreters, remembers preferences, shares updates, and responds when plans change.
How SIA works
Six ideas that guide our work.
02
Remember what works
A good experience should inform the next request. SIA uses feedback and preferences to make the next match when possible.
03
Deaf people have a voice
Deaf people can see information, share preferences, and give feedback.
04
Support for interpreters
Interpreters do their best work when they get clear details, time to prepare, quick answers, and respect.
05
Clear information for clients
Clients can request services, see updates, and tell us when keeping the same interpreter matters.
06
Technology supports people
Stough Connect lets people share information. SIA staff make the final match.
What this changes
“One appointment is one moment. Strong relationships can make the next one better.”
SIA remembers helpful information from one appointment to the next. We will try to use preferred interpreters, but we cannot promise they will be available.
Next step
Ready to talk about interpreting services?
Tell SIA about your appointment. Sending a request starts the process, but it does not confirm an interpreter.